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Customer Support

Thank you for contacting IPG Service and Support.   

We will route your request to the nearest service center for handling.  If this is a time-sensitive critical issue, please call us at the number and location closest to you below.

 

Contact Us via Email or Phone:   IPG offers regional technical support to our customers.  Please locate the nearest office to you to find the telephone number and email address to best suit your needs.

   

North America
Laser Customer Service/Support

IPG Photonics Corporation
Tel: +1.508.373.1157
support@ipgphotonics.com

Systems - Customer Service/Support
LightWELD - Customer Service/Support
Tel.: +1 508.506.2877

LightWELD@IPGPhotonics.com

Mexico and Central America
All Products Service/Support

IPG Photonics de Mexico
Tel: +52.81.1354.2524
soporte.mexico@ipgphotonics.com

South America
All Products Service/Support

IPG Fotônica do Brasil Comércio Ltda.
Tel: +55.11.4380.9939
support.br@ipgphotonics.com

China
Lasers and Laser Systems Service/Support

IPG (Beijing) Fiber Laser Technology Co., Ltd.
Tel.: +86.400.898.0011
4008980011@ipgbeijing.com

LightWELD Service/Support
Tel.: +86.400.898.0011
LightWELD-China@IPGBeijing.com

 

India
All Products Service/Support

IPG Photonics (India) Pvt Ltd.
Tel.: +91.93.4288.6889 / +91.93.4250.8779
service.india@ipgphotonics.com

Japón 
All Products Service/Support

IPG Photonics (Japan) Ltd. Chubu Branch - Applications Center
Tel: +81.45.716.9833
service@ipgphotonics.co.jp

Corea del Sur
All Products Service/Support

IPG Photonics (Korea) Ltd.
Tel: +82.10.2539.4455
support.korea@ipgphotonics.com

Taiwán
All Products Service/Support

IPG Photonics (Asia) Ltd. Taiwan Branch
Tel.: +886 (2) 27.93.3582 
support.taiwan@ipgphotonics.com

Tailandia
All Products Service/Support

IPG Photonics (Asia) Ltd. Thailand Branch
Tel.: +66.2.175.2062
Fax: +66.2.175.2062
Mobile: +66.98.274.8873
service.thailand@ipgphotonics.com

Alemania
High-power YLS Series

IPG Laser GmbH & Co. KG
Tel: +49.2736.4420.8451
support.europe@ipgphotonics.com

Low and Medium-power YLR/YLM Series
Francia
All Products Service/Support

IPG Laser (France)
support.france@ipgphotonics.com

Italia
All Products Service/Support

IPG Photonics (Italy) S.r.l.
Tel: +39.0331.1706.908
support@ipgphotonics.it

Czech Republic, Slovakia, Hungary
All Products Service/Support

IPG Photonics s.r.o.
Tel:+420 227 023 227
support.cz-sk@ipgphotonics.com

Poland, Lithuania, Latvia, Estonia
All Products Service/Support

IPG Photonics Sp. z o.o.
Tel: +48.32.721.22.22
Fax: +48.32.721.22.21
support.poland@ipgphotonics.com

Turquía
All Products Service/Support

IPG Photonics Eurasia
Tel: +90.216.593.3033
support.eurasia@ipgphotonics.com

Reino Unido
All Products Service/Support

IPG Photonics (Reino Unido) Ltd.
Tel: +44(0)2477 103 831
ipguk-support@ipgphotonics.com

España
All Products Service/Support

IPG Photonics (Spain) S.L.
support.spain@ipgphotonics.com

Información sobre la garantía

IPG respalda nuestro compromiso con nuestros clientes con una garantía de primera clase.

Todos los láseres y amplificadores IPG están garantizados contra defectos de materiales y mano de obra, en condiciones normales de uso, durante el periodo de garantía especificado: la garantía típica para los láseres de fibra estándar es de 3 años completos tras el envío. Algunos láseres y accesorios no estándar pueden tener garantías diferentes. IPG también ofrece garantías ampliadas. Póngase en contacto con su vendedor para obtener más información.

La obligación de IPG se limita a reparar o sustituir sin cargo los equipos que resulten defectuosos durante el periodo de garantía. Nuestras garantías no cubren daños por mal uso, negligencia o accidentes debidos a instalaciones, reparaciones o ajustes no autorizados específicamente por un empleado certificado de IPG.